FAQ
Do you ship internationally?
Yes — Zolvero ™ ships worldwide. Delivery times vary by setup and destination; see above for details.
Can I change my shipping address after ordering?
If your order hasn't shipped yet, email us with your order number and the corrected address and we'll update it. Once dispatched, we're unable to make changes — see "What if I entered the wrong address?" above.
How can I track my order? You'll receive a tracking link by email once your order ships. Allow 2-4 business days after dispatch for tracking to update.
I think my order is lost — what do I do? First, give your tracking number a little time to update — delays in tracking don't always mean a delay in delivery.
If your Solo, Feature, or Room Setup hasn't arrived within 14 days of dispatch, or your Ultimate Setup hasn't arrived within 6 weeks of your order date, contact us at zolveroco@gmail.com and we'll look into it.
What payment methods do you accept? We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options available at checkout.
How long does shipping take? Solo, Feature, and Room Setups: 8-14 business days once dispatched (dispatch itself takes up to 1-3 business days, or 6 in peak periods). Ultimate Setup: 5-7 weeks total, due to separate batch shipping. All timeframes exclude customs delays.
What's your return policy? We offer a 30-day return policy on most products — items must be unused, unshaped, and in original packaging. See our Refund Policy page for full details, including your rights under Australian Consumer Law and the EU 14-day cooling-off period.
Do you offer exchanges? Yes, for defective or damaged items — contact us at zolveroco@gmail.com and we'll arrange it.
Have a question we haven't answered? Email us at zolveroco@gmail.com.