Shipping and Delivery
What happens after placing my order?
You'll receive an order confirmation to your email address straight away — check your junk/spam folder if you don't see it in your inbox.
Solo, Feature, and Room Setups are dispatched from our warehouse within 1-3 business days. In peak periods, please allow up to 2-4 business days for dispatch.
Ultimate Setup ships in a separate batch and has a longer overall delivery window — see below.
How long will delivery take?
Solo Setup, Feature Setup, Room Setup: standard international shipping is 8-14 business days once dispatched.
Ultimate Setup: because it ships in a separate batch, total delivery time is 5-7 weeks from the order date. This is longer than our other setups by design — it's clearly noted on the product page and at checkout so there are no surprises. This is due to high demand and supply issues. This may change in the future.
All shipping times exclude customs/clearance delays, which are outside our control.
What if my order hasn't arrived yet?
If your tracking hasn't updated or your order seems delayed:
- Solo, Feature, or Room Setup: if your item hasn't arrived within 14 days of dispatch, please contact us and we'll investigate.
- Ultimate Setup: because the standard delivery window is already 5-7 weeks, please allow this time your order date before contacting us about a delay — this accounts for the longer batch shipping time plus normal buffer.
What if I entered the wrong address?
If you spot a mistake in your shipping address, email us immediately with "URGENT" in the subject line so we can try to correct it before dispatch. Once an order has shipped, we're unable to change the address. If a package fails to deliver due to an incorrect or insufficient address, we're unable to offer compensation or a reshipment at our cost.
How do I track my order?
You'll receive a shipping confirmation email with a tracking number once your order ships. Tracking can take 2-4 business days to update after dispatch, so please allow a little time before checking.
Where does my package ship from?
We're an Australian based business, and we work with reliable logistics partners to ship internationally at an affordable price — this is part of how we're able to offer the pricing and quality we do. Depending on your setup and location, this may mean your order ships from outside Australia.
Lost or stolen orders
Lost in transit (not confirmed as delivered): if your order has tracked and insured shipping and goes missing before the courier confirms delivery, contact us and we'll arrange a replacement or refund once the claim is investigated.
Confirmed as delivered: Zolvero ™ isn't responsible for items the courier has confirmed as successfully delivered that are later reported lost or stolen. We're unable to offer a refund or replacement once delivery has been confirmed, regardless of whether tracked/insured shipping was used — at that point, the item has left our and the courier's control.
Shipping cost
Shipping is free on the majority AuroraGlow™ setups, worldwide. Only a small number of countries may incur a small shipping fee.
In some countries, tracked and insured shipping carries a small fee of US$2.99 — this covers full tracking and protects your order against loss or damage in transit. Where this applies, it'll be clearly shown at checkout before you pay. In all other countries, tracked and insured shipping is included at no extra cost.
Have more questions?
If you have any questions unanswered, please email us at zolveroco@gmail.com